Let First Texas Online
be your on-ramp to the information highway. More and more, people are
seeking the ability to control their banking needs on their terms and
at their convenience and we have responded.
First Texas Bank can now empower its customers to perform their banking
needs whenever, wherever, and however they wish with First Texas Online.
With point and click simplicity, even novice users can have immediate
access to vital banking functions, 24 hours a day, 365 days a year including:
- Account information inquiry
- Statement retrieval
- Online funds transfers
- Online loan payments
- Transaction downloads
- Current transaction listing
- Product information
 |
| Q: | What is First Texas Online? |
| A: | Online
Banking
allows
our customers
a secure
and convenient
access
to their
accounts
using the
Internet
anytime
of the
day, any
day of
the year.
Some of
the functions
available
with Online
Banking
are:
|
| Q: | Is it available now? |
| A: | Yes. |
| Q: | What do I need to access Online Banking? |
| A: | You will need a connection to the Internet, and a Web Browser which supports 128-bit SSL encryption. Netscape Navigator 4.2 (or higher) or Microsoft Explorer version 5.0 (or higher) both support this encryption. You may contact either of these vendors for a current copy of their browser. Online Banking works on any operating system that supports the browser listed above including, but not limited to, Windows 3.1, Windows95, Windows NT and Macintosh. You also need accounts with our banks and an assigned Customer ID and Password. |
| Q: | Do I have to register to use Online Banking? |
| A: | Yes, a one-time application is required to sign up for Online Banking. For security purposes, the application must be received in person. Once this form is received by the bank with your signature and account information, we will issue a Bank Customer ID and a Password. Upon your first visit to the Online Banking site you will be asked to select a Password of your choice and that Password will be used whenever you access Online Banking. |
| Q: | How do I use Online Banking? |
|
A: |
After you enter your password into the field on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function by pressing the link for the account you are interested in. Any additional pages will have action buttons on them that lead you through your transaction. (For more detailed information, please visit the First Texas Online Banking Demo). |
| A: | After you enter your Password number on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in and press the "submit" button. Any additional pages will have action buttons on them that lead you through your transaction. (For more detailed information, please visit the First Texas Online Banking Demo). |
| Q: | What if not all my accounts appear on my account list? |
| A: | You must be a sole or joint owner on an account to have it added to your profile. If an account fails in this category and is not shown on your listing, simply call customer service to have it added. |
| Q: | How current is the information about my accounts? |
| A: | Account information is current as of the last business day. |
| Q: | What happens if I open a new account after I am already signed up for Online Banking? |
| A: | New accounts automatically appear on the Online Banking system the next Business day. These accounts only appear if you are the sole or joint owner of the account. |
| Q: | What if I enter the wrong Customer ID or Password? |
| A: | For security purposes, consecutive invalid sign-on attempts will "lock you out" of the system. If you are locked-out, you need to contact customer service and we will reset your User ID and password. |
| Q: | What if I forget my Password? |
| A: | We do not have access to your Password once it has been changed. However, we can reset your Password back to your initial Password and you can then reset your own preferred Password. Just give us a call. |
| Q: | Will I continue to receive a paper account statement in the mail? |
| A: | Yes, we will mail a copy of your account statement at the regular intervals. |
| Q: | How many statements can I see online? |
| A: | You will be able to access and print your most recent statement. If you would like to review a longer history of transactions, you can also view a range of transactions between dates (up to 60 days). |
| Q: | What if I get an error message? |
| A: | If you get an error message please make a note of the message, the error number and the time. Then simply call the bank and we will make every effort to resolve the issue as soon possible. If you have a problem that we did not address in this section, please call and we will be glad to personally answer your question. |
|
Protect your First Texas Bank Online banking account information
While First Texas Bank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your First Texas Online banking account information is protected:
- Don't reveal your Customer ID or Password to anyone else. Your Customer ID and Password are designed to protect your banking information, but they will only work if you keep them to yourself.
- Change you First Texas Online Passwords frequently.
- Don't walk away from your computer if you are in the middle of a First Texas Online banking session.
- Once you have finished your First Texas Online banking session, sign off before visiting other Internet sites.
If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at (512) 556-3691.
First Texas Online
banking is private & secure
First Texas Bank is committed to making your online banking experience
safe and secure. We have taken many measures to ensure your privacy, including:
- Weblinks Multi-Factor
Authentication
A Virtual Authentication device is used at login to protect against identity theft attacks, including Trojans, Phishing, screen scraping and Proxy-Based fraud. Unlike traditional authentication methods, Virtual Authentication Devices secure credentials, even on a compromised computer and/or Internet connection. Data is secured as it is entered on your machine and as it is transmitted over the wire. - Information
Encoding
We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to First Texas Bank. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it. - Personally
Selected
Account
Names
First Texas Bank displays your account numbers over the Internet. As an option, you may choose a "friendly" name for each of your accounts using the Customer Profiles option. - Individual
ID &
Password
Information
In order to access First Texas Bank's Online banking, you must enter a unique Customer ID and Password. Bill payment services require an additional Customer ID and Password. - Password
Security
System
To keep unauthorized individuals from accessing your account by guessing you Password, we have instituted a Password security system. If your Password is entered incorrectly three consecutive times, the user is "locked out" of the system. If you have forgotten your password and have accidentally locked yourself out of your Online banking account, please contact us at (512) 556-3691. - Additional
Security
Measures
In addition to the above safeguards, we have sophisticated firewalls and an authentication process to ensure that only authorized individuals are allowed to enter our system. PC encryption requirement of 128.
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